- WhatsApp:
Cancellation & Refund Policy
At Kristos Food & Spices, we strive to deliver premium-quality spice products and exceptional customer service. We understand that circumstances may arise where you need to cancel your order or request a refund. This policy outlines our guidelines and procedures for cancellations, returns, and refunds. By placing an order with us, you agree to the terms and conditions outlined below.
1) Order Cancellation Policy
(a) Order Cancellation Window
- You may request the cancellation of your order within 12 hours from the time of order placement.
- After this timeframe, cancellations will not be accepted as orders will be processed for shipment.
(b) How to Request a Cancellation
To cancel your order, please follow these steps:
- Send an email to support@kristosspices.com with your order number and relevant details.
- Clearly specify that you wish to cancel your order.
- Our customer service team will review your request and confirm the cancellation if it falls within the allowed timeframe.
(c) Refund for Cancelled Orders
If your cancellation request is approved within the cancellation window:
- A refund will be issued to your original payment method.
- Refunds are processed within 48–72 hours, but the time for the amount to reflect in your account depends on your bank’s processing times.
- If the order has already been shipped, you will need to follow our Returns & Refund Policy.
2) Returns & Refund Policy
(a) Return Eligibility
We accept returns in the following cases:
- You receive a damaged or defective product
- You receive the wrong product
To request a return:
- Send an email to support@kristosspices.com within 6 days of receiving the product
- Include your order number, purchase details, and images of the defective or incorrect item for verification
- Our team will review your request and provide further instructions
(b) Return Process & Charges
- A flat ₹200 shipping/handling fee will be deducted for return/exchange requests
- If your PIN code is unserviceable for reverse pickup, you may need to self-ship the product using a reputed courier service
(c) Refund Process
- All refunds will be issued in the form of a Coupon Code, which can be used for future purchases
- No cash or bank account refunds will be processed unless the product is damaged or incorrect
(d) Refund for Damaged or Incorrect Products
- If you receive a damaged or wrong product, a full refund will be issued to your original payment method
- You must report the issue by emailing support@kristosspices.com within 6 days of receiving the product
Refund Timelines:
- NEFT refunds: Processed within 72 hours
- Payment gateway refunds: Processed within 7–9 working days, excluding weekends and bank holidays
3) Special Cases
- If the order has already been shipped before the cancellation request, the return & refund processmust be followed
- In case we are unable to fulfill your order, a full refund will be issued automatically
4) Policy Updates
Kristos Food & Spices reserves the right to modify this policy at any time. Any changes will be effective upon posting on our website. Please review our policies periodically for updates.