Cancellation & Refund Policy

At Kristos Spices, we strive to deliver premium-quality spice products and exceptional customer service. We understand that circumstances may arise where you need to cancel your order or request a refund. This policy outlines our guidelines and procedures for cancellations, returns, and refunds. By placing an order with us, you agree to the terms and conditions outlined below.

1) Order Cancellation Policy

(a) Order Cancellation Window

You may request the cancellation of your order within 12 hours from the time of order placement.
After this timeframe, cancellations will not be accepted as orders will be processed for shipment.

(b) How to Request a Cancellation

To cancel your order, please follow these steps:

Send an email to kristosspices@gmail.com with your order number and relevant details.
Clearly specify that you wish to cancel your order.
Our customer service team will review your request and confirm the cancellation if it falls within the allowed timeframe.

(c) Refund for Cancelled Orders

If your cancellation request is approved within the cancellation window:

A refund will be issued to your original payment method.
Refunds are processed within 48–72 hours, but the time for the amount to reflect in your account depends on your bank’s processing times.
If the order has already been shipped, you will need to follow our Returns & Refund Policy.

2) Returns & Refund Policy

(a) Return Eligibility

We accept returns in the following cases:

You receive a damaged or defective product
You receive the wrong product

To request a return:

Send an email to kristosspices@gmail.com within 6 days of receiving the product
Include your order number, purchase details, and images of the defective or incorrect item for verification
Our team will review your request and provide further instructions

(b) Return Process & Charges

A flat ₹200 shipping/handling fee will be deducted for return/exchange requests
If your PIN code is unserviceable for reverse pickup, you may need to self-ship the product using a reputed courier service

(c) Refund Process

All refunds will be issued in the form of a Coupon Code, which can be used for future purchases
No cash or bank account refunds will be processed unless the product is damaged or incorrect

(d) Refund for Damaged or Incorrect Products

If you receive a damaged or wrong product, a full refund will be issued to your original payment method
You must report the issue by emailing kristosspices@gmail.com within 6 days of receiving the product

Refund Timelines:

NEFT refunds: Processed within 72 hours
Payment gateway refunds: Processed within 7–9 working days, excluding weekends and bank holidays

3) Special Cases

If the order has already been shipped before the cancellation request, the return & refund processmust be followed
In case we are unable to fulfill your order, a full refund will be issued automatically

4) Policy Updates

Kristos Spices reserves the right to modify this policy at any time. Any changes will be effective upon posting on our website. Please review our policies periodically for updates.